All HEIMPLANET goods are built to withstand a tough test of time. We only use durable materials that are processed to ensure a long-lasting performance even in the most challenging environments. We take full responsibility for the high quality of our products. If you might ever experience that one of our products does not perform as promised please just contact us here or contact one of our official dealers. If your product shows any problems and it does not meet our standards we will repair or exchange it free of charge. In other cases, we will make sure to repair your product for a reasonable fee. If it is not possible to repair a product we will offer you to submit it to our Re-Store/ Recycling program. Please understand that we will not be able to cover damage caused by unreasonable usage or the natural lifespan of the product. If you have any questions please contact us or any of our certified dealers. For international warranty claims, the customer will be responsible for shipping fees to our warehouse, import fees, customs, duties, and value-added taxes.
Please e-mail any return questions to